Refund policy

At NZ Spares, we take pride in supplying quality components that are carefully tested and verified before dispatch.

We supply a mix of genuine and aftermarket parts. Many items are professionally sourced from previously used devices and may show minor signs of prior use.

🛠 Warranty  
We provide a 30-day warranty on all parts for faults or issues not caused by misuse, incorrect installation, or external damage.

📦 Returns  
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at nzsparesstore@gmail.com. Returns must be approved before being sent. Items sent back without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

If your return is accepted, we will provide instructions on how and where to send your package.

🚫 Non-Returnable Items  
Due to the nature of our products, we do not accept returns for:
- Change of mind  
- Incorrect selection (customers are responsible for confirming compatibility before purchase)  
- Sale items or gift cards  

Certain items cannot be returned, including hazardous materials, flammable liquids, and custom or special-order items.

🔍 Damages and Issues  
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

🔄 Exchanges  
The fastest way to get the correct item is to return your original item (once approved) and place a new order.

🌍 European Union Customers  
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, in accordance with EU regulations. Items must be unused and in original condition.

💳 Refunds  
Once your return is received and inspected, we will notify you of the outcome. If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at nzsparesstore@gmail.com.

🔐 Product Condition & Data Responsibility  
Some components (such as storage devices or smart modules) may contain residual data from prior use. Customers are responsible for ensuring any existing data is securely erased before use or resale.

NZ Spares is not responsible for any data remaining on components after purchase.